Dubai, UAE - April 26, 2022 - Another cycle of International Awards issued by the Harvard Business Council (NY, USA) ended on April 15, 2022. The event recorded the most significant number of applications received so far, with participation expected to continue to grow. From the 5,000 applications received, 439 were considered sufficiently exhaustive to compete in this cycle. In the end, only 63 were honored – including Network International, the leading enabler of digital commerce in the Middle East and Africa (MEA). The Dubai-headquartered payment products and service provider has been operating for the past 25 years.
The organization was nominated for the Executives Award with Jamal Al Nassai, Group Chief Operations Officer, as honoree, and for the Project Award at the organizational level.
In the category for which he was nominated, Jamal Al Nassai reached the Gold level, proving his exemplary leadership in guiding his team to achieve excellence. He deals with leading initiatives targeted at efficiency improvement, optimization, improved control, and faster delivery to obtain the best customer experience. For example, he led the digital bot processing project for faster, better, scalable, and efficient end-customer service and established a dedicated support function for more rapid resolution of merchant complaints as well as for ideas and innovation.
The project presented by Network International for which they were awarded the Gold level involved Operations Automation. It was carried out to transform how business operations are executed and create seamless integrations with customers/clients using artificial intelligence (AI) and machine learning.
The goal is to increase operational efficiency, improve customer experience by faster processing of service requests, and reduce operating costs, leading to cost savings and customer happiness.
The Harvard Business Council rewards those who demonstrate outstanding leadership, innovation, and excellence. Undoubtedly, Jamal Al Nassai and Network International fit into this description.
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Company Name: Harvard Business Council
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Country: United Arab Emirates
Website: www.network.global
