State National Companies Revamps InsurTrak Online Customer Portal and Website

Enhancements to State National Companies’ innovative and customer-focused proprietary technology platforms continue to give the company an industry-leading advantage.

(PRUnderground) August 11th, 2020

State National Companies has announced updates and enhancements to two of their key technology platforms — the lender-facing InsurTrak Online client portal and the borrower-facing website. These new modifications and features will serve to further increase the company’s leading competitive advantages in technology, staff and borrower experience, and program reporting and management.

“Delivering superior service to our clients and their borrowers is a foundational principle at State National,” said David Crawford, State National Companies’ Vice President of Strategy & Innovation. “To do this, we have to evaluate our tools and technologies on an ongoing basis to ensure we are continually developing new and better solutions for the ways in which we interact with our clients and their customers. As a part of this constant commitment to innovation, we’ve refreshed and updated insurTrak Online and to deliver greater ease of use, enhanced functionality and accessibility, and an even more user-friendly and frictionless experience.”

InsurTrak Online changes include a modern new look, intuitive navigation, expanded program information, expanded print to PDF capability, the ability to export additional data to Excel, and monthly management report enhancements — including updated Claims by Coverage reports and the addition of Account Analysis Summary reporting graphs and trend analysis. changes include new, more engaging, instructional videos, and the ability to upload insurance without the need for a pin # and reference ID.

State National’s technology solutions have long been considered by many financial institution leaders to be unrivaled in the industry. “We want a process in place that’s simple, repeatable and easy, and that’s what we found in State National and their technology — it’s just clean and efficient,” said Sam Bradbury, Senior Vice President at United Finance Co. in Portland, Oregon. “It makes serving our customers easier, and we can move on to the next thing.”

State National Companies’ InsurTrak Online customer portal keeps tracking, reporting, and all portfolio protection program details in one seamless system designed to reduce complexity for lenders and their staff while providing up-to-the-minute real-time data. Their user-friendly website provides a fast, easy way for borrowers to submit insurance information. Both proprietary systems were created in-house and designed specifically for portfolio protection. State National Companies’ constant commitment to innovation helps credit unions and financial institutions reduce noise and friction for their customers while providing best-in-class coverage for their lending portfolios.

About State National Companies

State National Companies, Inc. is a leading specialty provider of property and casualty insurance services operating in two niche markets across the U.S. In its Lender Services segment, the company specializes in providing portfolio protection solutions that insure autos, mortgages, and other collateral for loans made by credit unions, banks, and specialty finance companies. In its Program Services segment, the company leverages its ”A” (Excellent) A.M. Best rating, expansive licenses, and trusted reputation to provide access to the U.S. property and casualty insurance market in exchange for ceding fees. State National Companies is a division of Markel, a Fortune 500 holding company for insurance, reinsurance, and investment operations. To learn more, please visit and connect on LinkedIn.

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