Minneapolis, MN - Xylo AI (https://xylo.ai) announced the launch of its advanced customer experience analytics platform, built to help B2B companies reduce churn and strengthen client relationships by turning daily communications into actionable insight.

For service-driven organizations, client disengagement often shows up in subtle ways: a shift in tone, slower responses, fewer roadmap discussions. Traditional surveys and lagging metrics rarely capture these early signals. The result? Companies are blindsided by customer churn and left scrambling to recover accounts that could have been saved, a challenge that industry research estimates puts $3.8 trillion in B2B revenue at risk in 2025 alone.

Xylo AI’s customer experience analytics software is designed to address this gap. By combining customer sentiment analysis with behavioral psychology and machine learning, the platform evaluates customer communication across email, chat, CRM, and meeting transcripts. This allows teams to detect risk patterns, measure customer sentiment, and identify expansion opportunities in real time.

"B2B relationships today require constant attention, and valuable partnerships can dissolve when warning signs go unnoticed," explained Zach Gunderson, CEO and Co-Founder of Xylo AI. "We give account, cx and sales teams the insights they need to stay ahead of issues rather than scrambling to fix them after the fact."

Key Benefits of the Platform

• Real-Time Customer Sentiment Analysis: Understand how client interactions are evolving before issues escalate.
• Predictive Churn Detection: Spot at-risk accounts early and deploy save strategies to reduce customer churn.
• Customer Retention Analytics: Measure trust, engagement, and satisfaction at scale.
• Behavioral Insights: Assess communication styles and decision-making patterns using psychology-driven models.
• Comprehensive Customer Analytics Tools: Integrates seamlessly with Outlook, Teams, Slack, Gmail, Salesforce, and HubSpot.
   

Early adopters in professional services, IT, and financial advisory firms are already using Xylo to safeguard revenue, reduce churn, and build stronger long-term client relationships.

“Traditional metrics can’t explain why a client leaves,” said David Barta, COO and Co-Founder of Xylo AI. “With Xylo, account teams finally have the customer analytics solutions they need to prevent losses and grow revenue.”

As the global B2B customer experience market expands, companies are looking for smarter ways to retain clients. Research projects the customer analytics tools market to grow steadily as organizations prioritize customer retention and churn prevention.

About Xylo AI
 

Xylo AI is a Minneapolis-based provider of customer experience analytics solutions for B2B businesses. Its platform uses sentiment analysis and behavioral psychology to give companies real-time visibility into client health, helping them prevent churn, strengthen relationships, and achieve lasting retention.
 

zach.gunderson@teamxylo.ai

Media Contact

Name
Xylo AI
Contact name
Zach Gunderson
Contact address
5123 W 98th St #2237
City
Minneapolis
State
Minnesota
Zip
55437
Country
United States
Url
https://xylo.ai/