WaveCX, provider of personalized, digital product engagement solutions for financial institutions, has been named the winner of the 2025 Banking Tech Awards USA for “Best Customer Experience Solution – Customer Engagement & Actionable Insights.” Presented by FinTech Futures, the award recognizes a standout solution built on modern technologies with comprehensive functionality, a fully realized suite of modules, and a proven track record of delivering measurable improvements to the customer experience.

“We owe this award to our clients and partners who continually push us to build smarter, more impactful ways to drive audience engagement,” said Jon Tvrdik, CEO of WaveCX. “The awards ceremony in New York made for a perfect evening, surrounded by fantastic people doing meaningful work to move the industry forward. Congrats to all of this year’s finalists and winners.”

This recognition highlights the impact of WaveCX’s digital product engagement platform in helping financial institutions address key challenges in digital engagement, streamline operations, and boost both customer and employee experience. By combining AI-driven tools with hyper-targeted content delivery, the platform empowers financial institutions to more effectively communicate the value and depth of their digital offerings. One Florida-based bank, for example, realized a 4x increase in content production using WaveCX.

Fueled by a commitment to continuous innovation, WaveCX recently launched Curator Command, an extension of its AI-powered search platform. Curator Command allows users to take action and get real-time answers through natural language directly within the banking app.

WaveCX also recently partnered with CSI, giving CSI clients the ability to deliver more dynamic digital experiences and drive adoption by embedding WaveCX’s engagement tools directly into their digital banking environments.

In addition to its win, WaveCX was also named a finalist in the category of “Best Personalization Solution.”

About WaveCX

WaveCX powers digital engagement for financial institutions by combining AI search, interactive content, and in-app intelligence. The platform helps banks and credit unions reduce support costs, increase product adoption and deliver personalized, outcome-focused digital experiences. Learn more at wavecx.com.

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