New features enable adjusters to focus on the conversation and the customer, not the notetaking, ushering in a new era for recorded statements, from compliance into powerful, actionable insights
n2uitive, a leader in recorded statement lifecycle management solutions for the Property and Casualty insurance industry, has announced the launch of AI SummaryAssist™ and 1st Draft Transcripts, which demonstrated an immediate 30% productivity increase among adjusters during initial testing.
n2uitive’s all-in-one recorded statement management solution provides leading claims organizations with the most comprehensive, easy-to-use solution designed for every step of the recorded statement lifecycle while significantly reducing manual workloads for claims adjusters. The new AI-powered tools—AI SummaryAssist™ and 1st Draft Transcripts—leverage AI technologies specifically designed for claims conversations to streamline and standardize file documentation while surfacing the content of every recorded statement taken.
“We’re helping evolve the industry we’ve served for nearly twenty years to work smarter, faster and more cost-effectively without requiring new workflows or exhaustive training. SummaryAssist™ and 1st Draft Transcripts are designed for simple implementation and deliver immediate impact by eliminating the need for manual statement summaries and allowing adjusters to focus on their primary jobs—delivering value by consistently and accurately resolving claims,” said Joel Gendelman, CEO of n2uitive. “Our new features enable data access and statement searchability, which powers more informed decisions and deeper insights. For P&C insurers looking to leverage AI effectively, this solution delivers unparalleled clarity and utility in streamlining claims operations—a rare example of AI technology that offers immediate, tangible returns.”
The features took more than a year to develop with several customers enrolled as beta testers who were deeply involved in the development and interaction of the new release. Clients leveraging AI SummaryAssist™ noted the time needed to document the recorded statement in the claim file was reduced by as much as 30 minutes per statement.
“As an industry, we’ve all struggled to make the most of recorded statements. These conversations are full of valuable insights, but analyzing them—especially at scale—has been almost impossible,” said Bob Cretel, CEO of Cretel Leadership & Insurance Claims Consulting. “It’s frustrating knowing that key moments could be missed or inconsistencies overlooked. With n2uitive's new solutions, adjusters and claims leaders can now quickly surface critical details, spot discrepancies and uncover trends, turning every recorded statement into actionable intelligence that helps drive smarter decisions."
AI SummaryAssist™
- Generates concise, structured summaries of recorded statements in minutes.
- Gives adjusters a clear overview of key details without listening to full recordings.
- Saves time by eliminating the need for the adjuster to take notes during or after the call.
1st Draft Transcripts
- Provides high quality transcripts for every recorded statement, within minutes.
- Makes every statement searchable, allowing adjusters to pinpoint critical information, identify inconsistencies, and uncover insights that might otherwise be missed.
- Removes delays and costs by reducing the reliance on third-party transcription services.
n2uitive is committed to leading the AI revolution with practical, proven and insurance-aware solutions—providing insurers with forward-looking tools that unlock the value hidden in recorded statements and shape a more efficient, insight-driven future for claims.
For more information, register for the n2uitive webinar “Unlocking the Hidden Value in Recorded Statements: AI technology that offers immediate, tangible returns” on April 24, 2025 at 11 a.m. PDT. Connect through the n2uitive website and follow n2uitive on LinkedIn to see the latest news and information.
About n2uitive
Founded in 2006 and based in Seattle, n2uitive is the intelligent conversation platform transforming recorded statements into actionable data insights for P&C insurance claims. Purpose-built for the entire statement lifecycle, n2uitive streamlines workflows, automates summaries, and unlocks hidden value in every conversation. Trusted by over 30 insurance carriers with more than 10,000 claims adjusters using the platform every month, n2uitive converts traditionally inaccessible recorded statements into structured, searchable data to improve efficiency, identify subrogation opportunities, and deliver more accurate claims outcomes.
View source version on businesswire.com: https://www.businesswire.com/news/home/20250415387161/en/
Contacts
Eric Schudiske
eric@s2spr.com
