Comments from the panel of worldwide judges cited Kobie's innovative use of governed AI, speed to market, and proven revenue impact as contributing factors to its multi-award-winning results. Judges commented:
- "Great use of new AI technology and understanding the importance of the Governance layer. The ability to execute the new AI technology within the Customer Service space with speed and solid results are impressive."
- "Kobie's 18% increase in post-call spend alone is a brilliant marker that establishes a direct correlation between the quality of service and revenue. The use of AI to support most vulnerable members is also an excellent use of technology."
- "Kobie's achievement in compressing a multi-year AI roadmap into a 30-day production rollout across nine clients is an exceptional example of technical agility and strategic foresight."
Kobie's Contact Center provides expert Tier 1 and Tier 2 loyalty care solutions that accelerate issue resolution while deepening emotional loyalty with customers. "These wins are a testament to how our Contact Center has transformed from a traditional service function into a strategic engine driving measurable business impact," said Danielle Imbody, AVP of Kobie's Contact Center. "By combining disciplined operational execution with human-guided AI, our teams directly influence both customer experience and post-call spend lift."
Kobie's investment in innovation extends beyond individual solutions to the culture that enables them to be successful. "Our commitment to responsible AI is not only shaping our products," said Rachel Bicking, Chief Data & AI Officer at Kobie. "It's transforming the breadth of our capabilities and the speed at which we deliver them. To truly lead in customer experience, AI must be seamlessly embedded."
To learn more about Kobie, visit www.kobie.com
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Source: Kobie
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