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Crawford & Company Reports 2025 Third Quarter Results

Solid Earnings Growth in Third Quarter

Record Quarterly Revenues for Broadspire and International Operations

Crawford & Company® (NYSE: CRD-A and CRD-B), is pleased to announce its financial results for the third quarter ended September 30, 2025.

Revenues before reimbursements decreased (2)% to $322.2 million in the 2025 third quarter from $329.4 million in the 2024 third quarter. Third quarter net income was $12.4 million, or $0.25 per diluted share for CRD-A and CRD-B, compared to $9.5 million, or $0.19 per diluted share for CRD-A and CRD-B in the prior year quarter.

GAAP Consolidated Results

 

Three Months Ended

September 30,

 

Nine Months Ended

September 30,

(in millions, except per share amounts)

2025

2024

Change

 

2025

2024

Change

Revenues before reimbursements

$322.2

$329.4

(2)%

 

$957.2

$945.3

1%

Net income attributable to shareholders

12.4

9.5

31%

 

26.9

20.9

29%

Diluted earnings per share CRD-A

0.25

0.19

32%

 

0.54

0.42

29%

Diluted earnings per share CRD-B

0.25

0.19

32%

 

0.54

0.42

29%

Non-GAAP Consolidated Results

 

Three Months Ended

September 30,

 

Nine Months Ended

September 30,

(in millions, except per share amounts)

2025

2024

Change

 

2025

2024

Change

Revenues before reimbursements on constant dollar basis

$318.8

$329.4

(3)%

 

$958.8

$945.3

1%

Consolidated adjusted operating earnings

26.6

21.8

22%

 

66.4

56.0

19%

Consolidated adjusted EBITDA

36.3

29.6

23%

 

94.5

80.8

17%

Non-GAAP net income attributable to shareholders

16.1

10.9

48%

 

37.6

29.8

26%

Non-GAAP diluted earnings per share CRD-A

0.32

0.22

45%

 

0.75

0.60

25%

Non-GAAP diluted earnings per share CRD-B

0.32

0.22

45%

 

0.76

0.60

27%

Mr. Rohit Verma, president and chief executive officer of Crawford & Company, commented, "Our Company delivered solid third-quarter results with a 22% increase in operating earnings and improved margins across all segments of our business. Broadspire and International Operations performed particularly well, but consolidated revenue decreased slightly due to the continued absence of significant weather events and lower U.S. claims activity in North America Loss Adjusting and Platform Solutions.”

Mr. Verma continued, “We are pleased with the expanded client relationships and new business momentum we saw in the third quarter. As we continue to strengthen our position as the partner of choice for insurance providers worldwide, our focus remains on delivering operational excellence and deepening engagement with existing clients. Our balance sheet remains strong, and we are committed to leveraging our growing pipeline to further extend our global reach.”

Segment Results for the Third Quarter

North America Loss Adjusting

North America Loss Adjusting revenues before reimbursements were $77.0 million in the third quarter of 2025, decreasing (2.9)% from $79.3 million in the third quarter of 2024, driven by a decrease in weather related claims impacting revenues in U.S. Field Operations. Foreign exchange rate impacts were immaterial.

The segment had operating earnings of $6.9 million in the 2025 third quarter, increasing from $5.4 million in the third quarter of 2024. The operating margin increased to 9.0% in the 2025 quarter, compared with 6.9% in the 2024 quarter, driven by improved efficiencies in U.S. Global Technical Services and Canada, partially offset by lower revenues in U.S. Field Operations.

North America Loss Adjusting revenues before reimbursements were $234.8 million in the nine months ended September 30, 2025, increasing 0.9% from $232.7 million in the 2024 period. Absent foreign exchange rate decreases of ($1.9) million, revenues would have been $236.7 million for the 2025 third quarter.

The segment had operating earnings of $17.0 million in the nine months ended September 30, 2025, increasing from $14.8 million in the 2024 period. The operating margin was 7.2% for the nine months ended September 30, 2025 and 6.4% in the 2024 period. The increase in operating earnings was primarily due to revenue growth and improved efficiencies in U.S Global Technical Services.

International Operations

International Operations revenues before reimbursements were a new quarterly record of $112.9 million in the third quarter of 2025, up 6.7% from $105.7 million in the same period of 2024 driven by growth in the U.K., Europe, and Asia. Absent foreign exchange rate increases of $3.6 million, revenues would have been $109.3 million for the 2025 third quarter.

Operating earnings were $7.4 million in the 2025 third quarter, increasing from $5.1 million in the 2024 period. The segment’s operating margin for the 2025 quarter increased to 6.6% compared with 4.9% in the 2024 quarter driven by higher value claims in the U.K., earthquake related claims in Thailand, and an increase in weather related claims in Australia.

International Operations revenues before reimbursements were $326.3 million in the 2025 year-to-date period, up 6.6% from $306.1 million in the 2024 period. Foreign exchange rate impacts were immaterial for the nine months ended September 30, 2025.

Operating earnings were $18.5 million in the nine months ended September 30, 2025, improving from $12.5 million in the 2024 period. The segment’s operating margin for year-to-date 2025 increased to 5.7% compared with 4.1% in the 2024 period driven by revenue growth in the U.K. and Asia.

Broadspire

Broadspire segment revenues before reimbursements were a new quarterly record of $103.4 million in the 2025 third quarter, increasing 4.4% from $99.0 million in the 2024 third quarter driven by increases in medical case management and casualty claims revenues.

Broadspire recorded operating earnings of $15.6 million in the third quarter of 2025, representing an operating margin of 15.1%, compared to $14.4 million, or 14.5% of revenues, in the 2024 third quarter. The increase in operating earnings and margin in the quarter was driven by revenue growth and a decrease in administrative costs.

Broadspire segment revenues before reimbursements were $300.4 million in the 2025 year-to-date period, increasing 3.4% from $290.4 million in the 2024 period.

Broadspire operating earnings were $41.4 million in the nine months ended September 30, 2025, representing an operating margin of 13.8%, decreasing from $42.3 million, or 14.6% of revenues in the 2024 period driven by an increase in administrative costs during the first half of 2025.

Platform Solutions

Platform Solutions revenues before reimbursements were $28.9 million in the third quarter of 2025, down (36.1)% from $45.3 million in the same period of 2024 due to lower staff augmentation business from insurance carriers.

Operating earnings were $2.6 million in the 2025 third quarter, compared with $3.8 million in the 2024 period. The segment’s operating margin for the 2025 quarter was 8.9% as compared with 8.5% in the 2024 quarter. The decrease in operating earnings was driven by a decrease in revenues in the Networks service line. The improvement in operating margin is due a shift in product mix from the Networks service line to Contractor Connection and Subrogation.

Platform Solutions revenues before reimbursements were $95.7 million in the nine months ended September 30, 2025, down (17.5)% from $116.0 million in the 2024 period.

Operating earnings were $8.6 million in the 2025 year-to-date period, increasing from $6.4 million in the 2024 period. The segment’s operating margin for the nine months ended September 30, 2025 was 9.0% as compared with 5.5% in the nine months ended September 30, 2024, improving due to the reduction in low value inspection services previously handled within our Networks service line and a decrease in administrative costs.

Unallocated Corporate and Shared Costs and Credits, Net

Unallocated corporate costs were $5.9 million in the third quarter of 2025, compared with $7.0 million in the same period of 2024. The decrease in the 2025 third quarter was primarily due to a decrease in professional fees and compensation expenses, partially offset by an increase in self-insurance expense.

Unallocated corporate costs were $19.2 million in the nine months ended September 30, 2025, compared with $20.1 million in the 2024 period. The decrease in 2025 was primarily due to lower professional fees and compensation expenses, partially offset by a one-time indirect tax expense of $3.1 million.

Selling, General, and Administrative Expenses

Selling, general, and administrative expenses (“SG&A”) decreased ($2.1) million, or 3.0%, in the three months ended September 30, 2025 as compared with the 2024 period. The decrease was primarily due to a lower professional fees and compensation expenses.

SG&A increased $1.2 million, or 0.5%, in the 2025 year-to-date period as compared with the 2024 period. The increase was primarily due to a one-time indirect tax expense, partially offset by lower professional fees and compensation expenses.

Other Matters

The Company recognized a pretax contingent earnout expense of $0.1 million in the 2025 third quarter, compared to a benefit of ($2.1) million in the same period of 2024, related to the fair value adjustment of earnout liabilities arising from acquisitions. These adjustments, which are not a component of operating earnings, are based on changes to projections of acquired entities over the respective earnout periods.

Subsequent Event

On October 30, 2025, the Company's Board of Directors authorized the addition of 2,000,000 shares of CRD-A or CRD-B (or a combination of the two) to its 2021 Repurchase Authorization which had a remaining authorization to purchase 813,865 shares at September 30, 2025. Under the new repurchase program, repurchases may be made through December 31, 2027 in the open market or privately negotiated transactions at such times and for such prices as management deems appropriate, subject to applicable regulatory guidelines. The new authorization does not obligate Crawford to acquire any stock, and purchases may be commenced or suspended at any time based on market conditions and other factors that the Company deems appropriate.

Balance Sheet and Cash Flow

The Company’s consolidated cash and cash equivalents position as of September 30, 2025, totaled $68.8 million, compared with $55.4 million at December 31, 2024. The Company’s total debt outstanding totaled $218.1 million as of September 30, 2025 and December 31, 2024.

The Company’s operations provided $51.7 million of cash during the first nine months of 2025, compared with $11.1 million provided in 2024. The increase in cash provided was primarily driven by higher earnings, net change in incentive compensation, and net change in billed and unbilled receivables as compared to the prior year.

During the 2025 third quarter, the Company repurchased 263,098 shares of CRD-A at an average per share cost of $10.71 and repurchased 12,846 shares of CRD-B at an average per share cost of $10.40. In the 2024 third quarter, the Company did not repurchase any shares of CRD-A but repurchased 154,683 shares of CRD-B at an average per share cost of $9.89.

Conference Call

As previously announced, Crawford & Company will host a conference call on November 4, 2025, at 8:30 a.m. Eastern Time to discuss its third quarter 2025 results. The conference call can be accessed live by dialing 1-800-715-9871 and using Conference ID 3506432. A presentation for tomorrow’s call can also be found on the investor relations portion of the Company’s website, https://ir.crawco.com. The call will be recorded and available for replay through November 11, 2025. You may dial 1-800-770-2030 and use passcode 3506432# to listen to the replay.

Non-GAAP Presentation

In the normal course of business, our operating segments incur certain out-of-pocket expenses that are thereafter reimbursed by our clients. Under U.S. generally accepted accounting principles (“GAAP”), these out-of-pocket expenses and associated reimbursements are required to be included when reporting expenses and revenues, respectively, in our consolidated results of operations. In the foregoing discussion and analysis of segment results of operations, we do not include a gross up of segment expenses and revenues for these pass-through reimbursed expenses. The amounts of reimbursed expenses and related revenues offset each other in our results of operations with no impact to our net income or operating earnings. A reconciliation of revenues before reimbursements to consolidated revenues determined in accordance with GAAP is self-evident from the face of the accompanying unaudited condensed consolidated statements of operations.

Operating earnings is the primary financial performance measure used by our senior management and chief operating decision maker (“CODM”) to evaluate the financial performance of our Company and operating segments, and make resource allocation and certain compensation decisions. Unlike net income, segment operating earnings is not a standard performance measure found in GAAP. We believe this measure is useful to others in that it allows them to evaluate segment and consolidated operating performance using the same criteria used by our senior management and CODM. Consolidated operating earnings represent segment earnings including certain unallocated corporate and shared costs, but before net corporate interest expense, stock option expense, amortization of acquisition-related intangible assets, contingent earnout adjustments, non-service pension costs, income taxes and net income or loss attributable to noncontrolling interests.

Adjusted EBITDA is not a term defined by GAAP and as a result our measure of adjusted EBITDA might not be comparable to similarly titled measures used by other companies. However, adjusted EBITDA is used by management to evaluate, assess and benchmark our operational results. The Company believes that adjusted EBITDA is relevant and useful information widely used by analysts, investors and other interested parties. Adjusted EBITDA is defined as net income attributable to shareholders of the Company with adjustments for depreciation and amortization, net corporate interest expense, contingent earnout adjustments, non-service pension costs, income taxes and stock-based compensation expense.

Unallocated corporate and shared costs and credits include expenses and credits related to our chief executive officer and Board of Directors, certain provisions for bad debt allowances or subsequent recoveries such as those related to bankrupt clients, certain unallocated professional fees and certain self-insurance costs and recoveries that are not allocated to our individual operating segments.

Income taxes, net corporate interest expense, stock option expense, amortization of acquisition-related intangible assets, contingent earnout adjustments, and non-service pension costs are recurring components of our net income, but they are not considered part of our segment operating earnings because they are managed on a corporate-wide basis. Income taxes are calculated for the Company on a consolidated basis based on statutory rates in effect in the various jurisdictions in which we provide services and vary significantly by jurisdiction. Net corporate interest expense results from capital structure decisions made by senior management and the Board of Directors, affecting the Company as a whole. Stock option expense represents the non-cash costs generally related to stock options and employee stock purchase plan expenses which are not allocated to our operating segments. Amortization expense is a non-cash expense for finite-lived customer-relationship and trade name intangible assets acquired in business combinations. Contingent earnout adjustments relate to changes in the fair value of earnouts associated with our recent acquisitions. Non-service pension costs represent the U.S. and U.K. non-service defined benefit pension costs, which are non-operating in nature as the U.S. plan was frozen in 2002 and the U.K. plans are closed to new participants. None of these costs relate directly to the performance of our services or operating activities and, therefore, are excluded from segment operating earnings to better assess the results of each segment's operating activities on a consistent basis.

A significant portion of our operations are international. These international operations subject us to foreign exchange fluctuations. The following table illustrates revenue as a percentage of total revenue for the major currencies of the geographic areas that Crawford does business:

 

 

Three Months Ended

 

 

Nine Months Ended

 

(in thousands)

 

September 30,

2025

 

 

September 30,

2024

 

 

September 30,

2025

 

 

September 30,

2024

 

Geographic Area

Currency

USD equivalent

 

% of total

 

 

USD equivalent

 

% of total

 

 

USD equivalent

 

% of total

 

 

USD equivalent

 

% of total

 

U.S.

USD

$

186,845

 

 

58.0

%

 

$

200,160

 

 

60.8

%

 

$

563,365

 

 

58.9

%

 

$

569,624

 

 

60.3

%

U.K.

GBP

 

45,476

 

 

14.1

%

 

 

42,265

 

 

12.8

%

 

 

134,140

 

 

14.0

%

 

 

123,940

 

 

13.1

%

Canada

CAD

 

22,473

 

 

7.0

%

 

 

23,474

 

 

7.1

%

 

 

67,518

 

 

7.1

%

 

 

69,516

 

 

7.4

%

Australia

AUD

 

24,116

 

 

7.5

%

 

 

23,530

 

 

7.1

%

 

 

64,771

 

 

6.8

%

 

 

65,507

 

 

6.9

%

Europe

EUR

 

17,237

 

 

5.3

%

 

 

15,260

 

 

4.6

%

 

 

49,911

 

 

5.2

%

 

 

45,806

 

 

4.8

%

Rest of World

Various

 

26,024

 

 

8.1

%

 

 

24,686

 

 

7.6

%

 

 

77,495

 

 

8.0

%

 

 

70,863

 

 

7.5

%

Total Revenues, before reimbursements

$

322,171

 

 

100.0

%

 

$

329,375

 

 

100.0

%

 

$

957,200

 

 

100.0

%

 

$

945,256

 

 

100.0

%

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The following is a reconciliation of consolidated operating earnings to net income attributable to shareholders of Crawford & Company on a GAAP basis:

 

Three Months Ended

 

 

Nine Months Ended

 

(in thousands)

September 30,

2025

 

September 30,

2024

 

 

September 30,

2025

 

September 30,

2024

 

Operating earnings:

 

 

 

 

 

 

 

 

 

North America Loss Adjusting

$

6,941

 

$

5,443

 

 

$

17,012

 

$

14,807

 

International Operations

 

7,447

 

 

5,136

 

 

 

18,539

 

 

12,528

 

Broadspire

 

15,565

 

 

14,402

 

 

 

41,420

 

 

42,297

 

Platform Solutions

 

2,584

 

 

3,833

 

 

 

8,643

 

 

6,417

 

Unallocated corporate and shared costs, net

 

(5,946

)

 

(6,979

)

 

 

(19,183

)

 

(20,065

)

Consolidated operating earnings

 

26,591

 

 

21,835

 

 

 

66,431

 

 

55,984

 

(Deduct) add:

 

 

 

 

 

 

 

 

 

Net corporate interest expense

 

(3,788

)

 

(4,682

)

 

 

(11,590

)

 

(12,534

)

Stock option expense

 

(52

)

 

(188

)

 

 

(450

)

 

(494

)

Amortization of intangible assets

 

(2,126

)

 

(1,932

)

 

 

(5,751

)

 

(5,656

)

Non-service pension costs

 

(2,363

)

 

(2,441

)

 

 

(7,050

)

 

(7,313

)

Contingent earnout adjustments

 

(60

)

 

2,128

 

 

 

(503

)

 

1,547

 

Income tax provision

 

(5,813

)

 

(5,333

)

 

 

(14,138

)

 

(10,866

)

Net loss (income) attributable to noncontrolling interests

 

19

 

 

66

 

 

 

(75

)

 

206

 

Net income attributable to shareholders of Crawford & Company

$

12,408

 

$

9,453

 

 

$

26,874

 

$

20,874

 

 

 

 

 

 

 

 

 

 

 

The following is a reconciliation of net income attributable to shareholders of Crawford & Company on a GAAP basis to non-GAAP adjusted EBITDA:

 

Three Months Ended

 

 

Nine Months Ended

 

(in thousands)

September 30,

2025

 

September 30,

2024

 

 

September 30,

2025

 

September 30,

2024

 

Net income attributable to shareholders of Crawford & Company

$

12,408

 

$

9,453

 

 

$

26,874

 

$

20,874

 

Add (Deduct):

 

 

 

 

 

 

 

 

 

Depreciation and amortization

 

10,084

 

 

8,813

 

 

 

29,545

 

 

26,957

 

Stock-based compensation

 

1,751

 

 

988

 

 

 

4,836

 

 

3,819

 

Net corporate interest expense

 

3,788

 

 

4,682

 

 

 

11,590

 

 

12,534

 

Non-service pension costs

 

2,363

 

 

2,441

 

 

 

7,050

 

 

7,313

 

Contingent earnout adjustments

 

60

 

 

(2,128

)

 

 

503

 

 

(1,547

)

Income tax provision

 

5,813

 

 

5,333

 

 

 

14,138

 

 

10,866

 

Non-GAAP adjusted EBITDA

$

36,267

 

$

29,582

 

 

$

94,536

 

$

80,816

 

 

 

 

 

 

 

 

 

 

 

The following is a reconciliation of operating cash flow to free cash flow for the nine months ended September 30, 2025 and 2024:

Nine Months Ended

 

(in thousands)

September 30, 2025

 

 

September 30, 2024

 

 

Change

 

Net Cash Provided by Operating Activities

$

51,715

 

 

$

11,093

 

 

$

40,622

 

Less:

 

 

 

 

 

 

 

 

Property & Equipment Purchases, net

 

(3,765

)

 

 

(2,992

)

 

 

(773

)

Capitalized Software (internal and external costs)

 

(23,821

)

 

 

(26,453

)

 

 

2,632

 

Free Cash Flow

$

24,129

 

 

$

(18,352

)

 

$

42,481

 

 

 

 

 

 

 

 

 

 

Non-GAAP consolidated results for 2025 and 2024 exclude the non-cash, after-tax adjustments for amortization of intangible assets, non-service-related pension costs, and contingent earnout adjustment.

The following are the reconciliations of GAAP Pretax Earnings, Net Income and Earnings Per Share to related non-GAAP Adjusted figures, which reflect each of 2025 and 2024 before amortization of intangible assets, non-service related pension costs and contingent earnout adjustments:

Three Months Ended September 30, 2025

 

(in thousands)

Pretax earnings

 

Net income

attributable to Crawford & Company

 

Diluted earnings per

CRD-A

share(1)

 

Diluted earnings per

CRD-B

share(1)

 

GAAP

$

18,202

 

$

12,408

 

$

0.25

 

$

0.25

 

Adjustments:

 

 

 

 

 

 

 

 

Amortization of intangible assets

 

2,126

 

 

1,814

 

 

0.04

 

 

0.04

 

Non-service related pension costs

 

2,363

 

 

1,831

 

 

0.04

 

 

0.04

 

Contingent earnout adjustments

 

60

 

 

60

 

 

 

 

 

Non-GAAP Adjusted

$

22,751

 

$

16,113

 

$

0.32

 

$

0.32

 

 

 

 

 

 

 

 

 

 

Three Months Ended September 30, 2024

 

(in thousands)

Pretax earnings

 

Net income

attributable to Crawford & Company

 

Diluted earnings per

CRD-A

share

 

Diluted earnings per

CRD-B

share

 

GAAP

$

14,720

 

$

9,453

 

$

0.19

 

$

0.19

 

Adjustments:

 

 

 

 

 

 

 

 

Amortization of intangible assets

 

1,932

 

 

1,668

 

 

0.03

 

 

0.03

 

Non-service related pension costs

 

2,441

 

 

1,910

 

 

0.04

 

 

0.04

 

Contingent earnout adjustments

 

(2,128

)

 

(2,179

)

 

(0.04

)

 

(0.04

)

Non-GAAP Adjusted

$

16,965

 

$

10,852

 

$

0.22

 

$

0.22

 

 

 

 

 

 

 

 

 

 

Nine Months Ended September 30, 2025

 

(in thousands)

Pretax earnings

 

Net income

attributable to Crawford & Company

 

Diluted earnings per

CRD-A

share(1)

 

Diluted earnings per

CRD-B

share

 

GAAP

$

41,087

 

$

26,874

 

$

0.54

 

$

0.54

 

Adjustments:

 

 

 

 

 

 

 

 

Amortization of intangible assets

 

5,751

 

 

4,814

 

 

0.10

 

 

0.10

 

Non-service related pension costs

 

7,050

 

 

5,457

 

 

0.11

 

 

0.11

 

Contingent earnout adjustments

 

503

 

 

503

 

 

0.01

 

 

0.01

 

Non-GAAP Adjusted

$

54,391

 

$

37,648

 

$

0.75

 

$

0.76

 

 

 

 

 

 

 

 

 

 

Nine Months Ended September 30, 2024

 

(in thousands)

Pretax earnings

 

Net income

attributable to Crawford & Company

 

Diluted

earnings per

CRD-A

share

 

Diluted

earnings per

CRD-B

share

 

GAAP

$

31,534

 

$

20,874

 

$

0.42

 

$

0.42

 

Adjustments:

 

 

 

 

 

 

 

 

Amortization of intangible assets

 

5,656

 

 

4,807

 

 

0.10

 

 

0.10

 

Non-service related pension costs

 

7,313

 

 

5,714

 

 

0.11

 

 

0.11

 

Contingent earnout adjustments

 

(1,547

)

 

(1,605

)

 

(0.03

)

 

(0.03

)

Non-GAAP Adjusted

$

42,956

 

$

29,790

 

$

0.60

 

$

0.60

 

 

 

 

 

 

 

 

 

 

 

(1) Sum of reconciling items may differ from total due to rounding of individual components.

The following is information regarding the weighted average shares used in the computation of basic and diluted earnings per share:

 

Three Months Ended

 

Nine Months Ended

 

(in thousands)

September 30,

2025

 

September 30,

2024

 

September 30,

2025

 

September 30,

2024

 

Weighted-Average Shares Used to Compute Basic Earnings Per Share:

 

 

 

 

 

 

 

 

Class A Common Stock

 

30,428

 

 

29,880

 

 

30,303

 

 

29,732

 

Class B Common Stock

 

19,142

 

 

19,255

 

 

19,144

 

 

19,390

 

Weighted-Average Shares Used to Compute Diluted Earnings Per Share:

 

 

 

 

 

 

 

 

Class A Common Stock

 

30,925

 

 

30,472

 

 

30,805

 

 

30,308

 

Class B Common Stock

 

19,142

 

 

19,255

 

 

19,144

 

 

19,390

 

 

 

 

 

 

 

 

 

 

Further information regarding the Company’s operating results for the three and nine months ended September 30, 2025, financial position as of September 30, 2025, and cash flows for the nine months ended September 30, 2025 is shown on the attached unaudited condensed consolidated financial statements.

About Crawford & Company

Based in Atlanta, Crawford & Company (NYSE: CRD-A and CRD-B) is a leading provider of claims management and outsourcing solutions to insurance companies and self-insured entities with an expansive network serving clients in more than 70 countries. The Company's two classes of stock are substantially identical, except with respect to voting rights for the Class B Common Stock (CRD-B) and protections for the non-voting Class A Common Stock (CRD-A). More information is available at www.crawco.com.

TAG: Crawford-Financial, Crawford-Investor-News-and-Events

This press release contains forward-looking statements, including statements about the expected future financial condition, results of operations and earnings outlook of Crawford & Company. Statements, both qualitative and quantitative, that are not historical facts may be “forward-looking statements” as defined in the Private Securities Litigation Reform Act of 1995 and other federal securities laws. Forward-looking statements involve a number of risks and uncertainties that could cause actual results to differ materially from historical experience or Crawford & Company’s present expectations. Accordingly, no one should place undue reliance on forward-looking statements, which speak only as of the date on which they are made. Crawford & Company does not undertake to update forward-looking statements to reflect the impact of circumstances or events that may arise or not arise after the date the forward-looking statements are made. For further information regarding Crawford & Company, including factors that could cause our actual financial condition, results or earnings to differ from those described in any forward-looking statements, please read Crawford & Company’s reports filed with the SEC and available at www.sec.gov and in the Investor Relations section of Crawford & Company’s website at www.crawco.com.

CRAWFORD & COMPANY

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS

Unaudited

(In Thousands, Except Per Share Amounts and Percentages)

 

Three Months Ended September 30,

 

2025

 

 

2024

 

 

% Change

 

 

 

 

 

 

 

 

 

 

 

Revenues:

 

 

 

 

 

 

 

 

 

Revenues Before Reimbursements

 

$

322,171

 

 

$

329,375

 

 

 

(2

)%

Reimbursements

 

 

10,636

 

 

 

13,351

 

 

 

(20

)%

Total Revenues

 

 

332,807

 

 

 

342,726

 

 

 

(3

)%

 

 

 

 

 

 

 

 

 

 

Costs and Expenses:

 

 

 

 

 

 

 

 

 

Costs of Services Provided, Before Reimbursements

 

 

228,379

 

 

 

235,957

 

 

 

(3

)%

Reimbursements

 

 

10,636

 

 

 

13,351

 

 

 

(20

)%

Total Costs of Services

 

 

239,015

 

 

 

249,308

 

 

 

(4

)%

 

 

 

 

 

 

 

 

 

 

Selling, General, and Administrative Expenses

 

 

69,393

 

 

 

71,526

 

 

 

(3

)%

Corporate Interest Expense, Net

 

 

3,788

 

 

 

4,682

 

 

 

(19

)%

Total Costs and Expenses

 

 

312,196

 

 

 

325,516

 

 

 

(4

)%

 

 

 

 

 

 

 

 

 

 

Other Loss, Net

 

 

(2,409

)

 

 

(2,490

)

 

 

(3

)%

 

 

 

 

 

 

 

 

 

 

Income Before Income Taxes

 

 

18,202

 

 

 

14,720

 

 

 

24

%

Provision for Income Taxes

 

 

5,813

 

 

 

5,333

 

 

 

9

%

 

 

 

 

 

 

 

 

 

 

Net Income

 

 

12,389

 

 

 

9,387

 

 

 

32

%

 

 

 

 

 

 

 

 

 

 

Net Loss Attributable to Noncontrolling Interests

 

 

19

 

 

 

66

 

 

 

(71

)%

 

 

 

 

 

 

 

 

 

 

Net Income Attributable to Shareholders of Crawford & Company

 

$

12,408

 

 

$

9,453

 

 

 

31

%

 

 

 

 

 

 

 

 

 

 

Earnings Per Share - Basic:

 

 

 

 

 

 

 

 

 

Class A Common Stock

 

$

0.25

 

 

$

0.19

 

 

 

32

%

Class B Common Stock

 

$

0.25

 

 

$

0.19

 

 

 

32

%

 

 

 

 

 

 

 

 

 

 

Earnings Per Share - Diluted:

 

 

 

 

 

 

 

 

 

Class A Common Stock

 

$

0.25

 

 

$

0.19

 

 

 

32

%

Class B Common Stock

 

$

0.25

 

 

$

0.19

 

 

 

32

%

 

 

 

 

 

 

 

 

 

 

Cash Dividends Per Share:

 

 

 

 

 

 

 

 

 

Class A Common Stock

 

$

0.075

 

 

$

0.07

 

 

 

7

%

Class B Common Stock

 

$

0.075

 

 

$

0.07

 

 

 

7

%

CRAWFORD & COMPANY

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS

Unaudited

(In Thousands, Except Per Share Amounts and Percentages)

 

Nine Months Ended September 30,

 

2025

 

 

2024

 

 

% Change

 

 

 

 

 

 

 

 

 

 

 

Revenues:

 

 

 

 

 

 

 

 

 

Revenues Before Reimbursements

 

$

957,200

 

 

$

945,256

 

 

 

1

%

Reimbursements

 

 

33,541

 

 

 

37,396

 

 

 

(10

)%

Total Revenues

 

 

990,741

 

 

 

982,652

 

 

 

1

%

 

 

 

 

 

 

 

 

 

 

Costs and Expenses:

 

 

 

 

 

 

 

 

 

Costs of Services Provided, Before Reimbursements

 

 

674,996

 

 

 

672,611

 

 

 

0

%

Reimbursements

 

 

33,541

 

 

 

37,396

 

 

 

(10

)%

Total Costs of Services

 

 

708,537

 

 

 

710,007

 

 

 

(0

)%

 

 

 

 

 

 

 

 

 

 

Selling, General, and Administrative Expenses

 

 

222,317

 

 

 

221,116

 

 

 

1

%

Corporate Interest Expense, Net

 

 

11,590

 

 

 

12,534

 

 

 

(8

)%

Total Costs and Expenses

 

 

942,444

 

 

 

943,657

 

 

 

(0

)%

 

 

 

 

 

 

 

 

 

 

Other Loss, Net

 

 

(7,210

)

 

 

(7,461

)

 

 

(3

)%

 

 

 

 

 

 

 

 

 

 

Income Before Income Taxes

 

 

41,087

 

 

 

31,534

 

 

 

30

%

Provision for Income Taxes

 

 

14,138

 

 

 

10,866

 

 

 

30

%

 

 

 

 

 

 

 

 

 

 

Net Income

 

 

26,949

 

 

 

20,668

 

 

 

30

%

 

 

 

 

 

 

 

 

 

 

Net (Income) Loss Attributable to Noncontrolling Interests

 

 

(75

)

 

 

206

 

 

 

(136

)%

 

 

 

 

 

 

 

 

 

 

Net Income Attributable to Shareholders of Crawford & Company

 

$

26,874

 

 

$

20,874

 

 

 

29

%

 

 

 

 

 

 

 

 

 

 

Earnings Per Share - Basic:

 

 

 

 

 

 

 

 

 

Class A Common Stock

 

$

0.54

 

 

$

0.42

 

 

 

29

%

Class B Common Stock

 

$

0.54

 

 

$

0.42

 

 

 

29

%

 

 

 

 

 

 

 

 

 

 

Earnings Per Share - Diluted:

 

 

 

 

 

 

 

 

 

Class A Common Stock

 

$

0.54

 

 

$

0.42

 

 

 

29

%

Class B Common Stock

 

$

0.54

 

 

$

0.42

 

 

 

29

%

 

 

 

 

 

 

 

 

 

 

Cash Dividends Per Share:

 

 

 

 

 

 

 

 

 

Class A Common Stock

 

$

0.215

 

 

$

0.21

 

 

 

2

%

Class B Common Stock

 

$

0.215

 

 

$

0.21

 

 

 

2

%

CRAWFORD & COMPANY

CONDENSED CONSOLIDATED BALANCE SHEETS

As of September 30, 2025 and December 31, 2024

 

 

 

September 30,

 

 

December 31,

 

 

 

2025

 

 

2024

 

(In thousands, except par value amounts)

 

(Unaudited)

 

 

*

 

ASSETS

 

 

 

 

 

 

 

 

 

 

 

 

 

Current Assets:

 

 

 

 

 

 

Cash and Cash Equivalents

 

$

68,767

 

 

$

55,412

 

Accounts Receivable, Net

 

 

128,400

 

 

 

142,064

 

Unbilled Revenues, at Estimated Billable Amounts

 

 

134,928

 

 

 

131,080

 

Income Taxes Receivable

 

 

3,626

 

 

 

5,337

 

Prepaid Expenses and Other Current Assets

 

 

35,960

 

 

 

40,334

 

Total Current Assets

 

 

371,681

 

 

 

374,227

 

 

 

 

 

 

 

 

Net Property and Equipment

 

 

17,804

 

 

 

20,554

 

 

 

 

 

 

 

 

Other Assets:

 

 

 

 

 

 

Operating Lease Right-of-Use Asset, Net

 

 

75,249

 

 

 

78,808

 

Goodwill

 

 

76,504

 

 

 

76,368

 

Intangible Assets Arising from Business Acquisitions, Net

 

 

68,869

 

 

 

74,545

 

Capitalized Software Costs, Net

 

 

118,123

 

 

 

111,854

 

Deferred Income Tax Assets

 

 

23,783

 

 

 

25,305

 

Other Noncurrent Assets

 

 

47,826

 

 

 

42,094

 

Total Other Assets

 

 

410,354

 

 

 

408,974

 

 

 

 

 

 

 

 

Total Assets

 

$

799,839

 

 

$

803,755

 

 

 

 

 

 

 

 

LIABILITIES AND SHAREHOLDERS’ INVESTMENT

 

 

 

 

 

 

 

 

 

 

 

 

 

Current Liabilities:

 

 

 

 

 

 

Short-Term Borrowings

 

$

21,285

 

 

$

17,822

 

Accounts Payable

 

 

45,470

 

 

 

50,605

 

Accrued Compensation and Related Costs

 

 

85,884

 

 

 

101,371

 

Self-Insured Risks

 

 

17,763

 

 

 

27,813

 

Income Taxes Payable

 

 

3,397

 

 

 

3,343

 

Operating Lease Liability

 

 

26,206

 

 

 

24,541

 

Other Accrued Liabilities

 

 

38,097

 

 

 

38,103

 

Deferred Revenues

 

 

36,179

 

 

 

36,129

 

Total Current Liabilities

 

 

274,281

 

 

 

299,727

 

 

 

 

 

 

 

 

Noncurrent Liabilities:

 

 

 

 

 

 

Long-Term Debt and Finance Leases, Less Current Installments

 

 

196,813

 

 

 

200,315

 

Operating Lease Liability

 

 

61,251

 

 

 

66,811

 

Deferred Revenues

 

 

23,704

 

 

 

23,556

 

Accrued Pension Liabilities

 

 

20,368

 

 

 

21,084

 

Other Noncurrent Liabilities

 

 

37,743

 

 

 

36,711

 

Total Noncurrent Liabilities

 

 

339,879

 

 

 

348,477

 

 

 

 

 

 

 

 

Shareholders’ Investment:

 

 

 

 

 

 

Class A Common Stock, $1.00 Par Value

 

 

30,238

 

 

 

30,124

 

Class B Common Stock, $1.00 Par Value

 

 

19,132

 

 

 

19,145

 

Additional Paid-in Capital

 

 

93,610

 

 

 

87,118

 

Retained Earnings

 

 

251,506

 

 

 

237,948

 

Accumulated Other Comprehensive Loss

 

 

(207,170

)

 

 

(217,125

)

Shareholders’ Investment Attributable to Shareholders of Crawford & Company

 

 

187,316

 

 

 

157,210

 

Noncontrolling Interests

 

 

(1,637

)

 

 

(1,659

)

Total Shareholders’ Investment

 

 

185,679

 

 

 

155,551

 

 

 

 

 

 

 

 

Total Liabilities and Shareholders’ Investment

 

$

799,839

 

 

$

803,755

 

 

(*) Derived from the audited Consolidated Balance Sheet

CRAWFORD & COMPANY

SUMMARY RESULTS BY OPERATING SEGMENT WITH DIRECT COMPENSATION AND OTHER EXPENSES

Unaudited

(In Thousands, Except Percentages)

 

Three Months Ended September 30,

 

 

 

North America Loss Adjusting

 

%

 

International Operations

 

%

 

Broadspire

 

%

 

Platform Solutions

 

%

 

 

2025

 

2024

 

Change

 

2025

 

2024

 

Change

 

2025

 

2024

 

Change

 

2025

 

2024

 

Change

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Revenues Before Reimbursements

 

$

76,995

 

$

79,329

 

(2.9)%

 

$

112,853

 

$

105,741

 

6.7%

 

$

103,401

 

$

99,009

 

4.4%

 

$

28,922

 

$

45,296

 

(36.1)%

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Direct Compensation, Fringe Benefits & Non-Employee Labor

 

 

54,494

 

 

57,055

 

(4.5)%

 

 

75,550

 

 

69,395

 

8.9%

 

 

62,402

 

 

59,680

 

4.6%

 

 

16,086

 

 

28,976

 

(44.5)%

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

% of Revenues Before Reimbursements

 

 

70.8

%

 

71.9

%

 

 

 

66.9

%

 

65.6

%

 

 

 

60.3

%

 

60.3

%

 

 

 

55.6

%

 

64.0

%

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Expenses Other than Reimbursements, Direct Compensation, Fringe Benefits & Non-Employee Labor

 

 

15,560

 

 

16,831

 

(7.6)%

 

 

29,856

 

 

31,210

 

(4.3)%

 

 

25,434

 

 

24,927

 

2.0%

 

 

10,252

 

 

12,487

 

(17.9)%

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

% of Revenues Before Reimbursements

 

 

20.2

%

 

21.2

%

 

 

 

26.5

%

 

29.5

%

 

 

 

24.6

%

 

25.2

%

 

 

 

35.4

%

 

27.6

%

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Total Operating Expenses

 

 

70,054

 

 

73,886

 

(5.2)%

 

 

105,406

 

 

100,605

 

4.8%

 

 

87,836

 

 

84,607

 

3.8%

 

 

26,338

 

 

41,463

 

(36.5)%

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Operating Earnings (1)

 

$

6,941

 

$

5,443

 

27.5%

 

$

7,447

 

$

5,136

 

45.0%

 

$

15,565

 

$

14,402

 

8.1%

 

$

2,584

 

$

3,833

 

(32.6)%

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

% of Revenues Before Reimbursements

 

 

9.0

%

 

6.9

%

 

 

 

6.6

%

 

4.9

%

 

 

 

15.1

%

 

14.5

%

 

 

 

8.9

%

 

8.5

%

 

Nine Months Ended September 30,

 

 

 

North America Loss Adjusting

 

 

%

International Operations

%

 

Broadspire

 

 

%

 

Platforms Solutions

 

 

%

 

 

2025

 

 

2024

 

 

Change

 

2025

 

 

2024

 

 

Change

 

2025

 

 

2024

 

 

Change

 

2025

 

 

2024

 

 

Change

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Revenues Before Reimbursements

 

$

234,809

 

 

$

232,724

 

 

0.9%

 

$

326,317

 

 

$

306,116

 

 

6.6%

 

$

300,402

 

 

$

290,394

 

 

3.4%

 

$

95,672

 

 

$

116,022

 

 

(17.5)%

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Direct Compensation, Fringe Benefits & Non-Employee Labor

 

 

165,347

 

 

 

167,230

 

 

(1.1)%

 

 

218,438

 

 

 

200,421

 

 

9.0%

 

 

181,113

 

 

 

175,099

 

 

3.4%

 

 

53,245

 

 

 

71,310

 

 

(25.3)%

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

% of Revenues Before Reimbursements

 

 

70.4

%

 

 

71.9

%

 

 

 

 

66.9

%

 

 

65.5

%

 

 

 

 

60.3

%

 

 

60.3

%

 

 

 

 

55.7

%

 

 

61.5

%

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Expenses Other than Reimbursements, Direct Compensation, Fringe Benefits & Non-Employee Labor

 

 

52,450

 

 

 

50,687

 

 

3.5%

 

 

89,340

 

 

 

93,167

 

 

(4.1)%

 

 

77,869

 

 

 

72,998

 

 

6.7%

 

 

33,784

 

 

 

38,295

 

 

(11.8)%

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

% of Revenues Before Reimbursements

 

 

22.3

%

 

 

21.8

%

 

 

 

 

27.4

%

 

 

30.4

%

 

 

 

 

25.9

%

 

 

25.1

%

 

 

 

 

35.3

%

 

 

33.0

%

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Total Operating Expenses

 

 

217,797

 

 

 

217,917

 

 

(0.1)%

 

 

307,778

 

 

 

293,588

 

 

4.8%

 

 

258,982

 

 

 

248,097

 

 

4.4%

 

 

87,029

 

 

 

109,605

 

 

(20.6)%

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Operating Earnings(1)

 

$

17,012

 

 

$

14,807

 

 

14.9%

 

$

18,539

 

 

$

12,528

 

 

48.0%

 

$

41,420

 

 

$

42,297

 

 

(2.1)%

 

$

8,643

 

 

$

6,417

 

 

34.7%

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

% of Revenues Before Reimbursements

 

 

7.2

%

 

 

6.4

%

 

 

 

 

5.7

%

 

 

4.1

%

 

 

 

 

13.8

%

 

 

14.6

%

 

 

 

 

9.0

%

 

 

5.5

%

 

 

 

(1) A non-GAAP financial measurement which represents net income attributable to the applicable reporting segment excluding income taxes, net corporate interest expense, stock option expense, amortization of acquisition-related intangible assets, non-service pension costs, contingent earnout adjustments, and certain unallocated corporate and shared costs and credits. See pages 2 and 3 for additional information about segment operating earnings.

CRAWFORD & COMPANY

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

Year-to-Date Period Ended September 30, 2025 and September 30, 2024

Unaudited

(In Thousands)

 

 

 

2025

 

 

2024

 

Cash Flows From Operating Activities:

 

 

 

 

 

 

Net Income

 

$

26,949

 

 

$

20,668

 

Reconciliation of net income to net cash provided by operating activities:

 

 

 

 

 

 

Depreciation and amortization

 

 

29,545

 

 

 

26,957

 

Stock-based compensation

 

 

4,836

 

 

 

3,819

 

Loss (gain) on disposal of property and equipment

 

 

1,021

 

 

 

(93

)

Contingent earnout adjustments

 

 

503

 

 

 

(1,547

)

Changes in operating assets and liabilities:

 

 

 

 

 

 

Accounts receivable, net

 

 

13,153

 

 

 

751

 

Unbilled revenues, net

 

 

(3,146

)

 

 

(17,263

)

Accrued or prepaid income taxes

 

 

74

 

 

 

(5,520

)

Accounts payable and accrued liabilities

 

 

(23,557

)

 

 

(17,141

)

Deferred revenues

 

 

(272

)

 

 

(1,819

)

Accrued retirement costs

 

 

5,098

 

 

 

4,993

 

Prepaid expenses and other operating activities

 

 

(2,489

)

 

 

(2,712

)

Net cash provided by operating activities

 

 

51,715

 

 

 

11,093

 

 

 

 

 

 

 

 

Cash Flows From Investing Activities:

 

 

 

 

 

 

Acquisitions of property and equipment

 

 

(3,765

)

 

 

(2,992

)

Capitalization of computer software costs

 

 

(23,821

)

 

 

(26,453

)

Proceeds from settlement of life insurance policies

 

 

295

 

 

 

 

Proceeds from business dispositions, net of cash disposed

 

 

2,046

 

 

 

 

Net cash used in investing activities

 

 

(25,245

)

 

 

(29,445

)

 

 

 

 

 

 

 

Cash Flows From Financing Activities:

 

 

 

 

 

 

Cash dividends paid

 

 

(10,639

)

 

 

(10,320

)

Repurchases of common stock

 

 

(2,953

)

 

 

(3,604

)

Increases in short-term and revolving credit facility borrowings

 

 

54,720

 

 

 

61,612

 

Payments on short-term and revolving credit facility borrowings

 

 

(55,449

)

 

 

(32,606

)

Payments of contingent consideration on acquisitions

 

 

(1,326

)

 

 

(3,183

)

Other financing activities

 

 

1,840

 

 

 

1,410

 

Net cash (used in) provided by financing activities

 

 

(13,807

)

 

 

13,309

 

 

 

 

 

 

 

 

Effects of exchange rate changes on cash and cash equivalents

 

 

123

 

 

 

181

 

Increase (Decrease) in cash, cash equivalents, and restricted cash(1)

 

 

12,786

 

 

 

(4,862

)

Cash, cash equivalents, and restricted cash at beginning of year(1)

 

 

56,329

 

 

 

59,545

 

Cash, cash equivalents, and restricted cash at end of period(1)

 

$

69,115

 

 

$

54,683

 

 

 

 

 

 

 

 

Supplemental cash flow information:

 

 

 

 

 

 

Income taxes paid

 

$

13,304

 

 

$

16,102

 

Interest paid

 

 

13,504

 

 

 

14,244

 

 

(1) The 2025 amounts include beginning restricted cash of $917 at December 31, 2024, and ending restricted cash of $348 at September 30, 2025, and the 2024 amounts include beginning restricted cash of $1,182 at December 31, 2023, and ending restricted cash of $2,343 at September 30, 2024, which we present as part of "Prepaid expenses and other current assets" on the Balance Sheets.

 

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