Otto, the veterinary client-communications platform, today announced Pilot, the advanced AI engine that now powers the Otto platform. Pilot is designed to turn everyday clinic communications into coordinated action—helping teams connect conversations, care, and coordination without adding to staff workload.

Unlike traditional workflow tools that force clinics into rigid, one-size-fits-all systems, Pilot interprets the real motion of a veterinary clinic. It learns from the protocols and practices of your clinic—exam-room discussions, phone calls, texts, and emails—and transforms that information into prioritized tasks, coordinated care steps, and clear, actionable insights.

Pilot is not a separate product; it is the intelligence layer already running beneath Otto Flow today, powering capabilities like AI Scribe and Auto Response. With Pilot now formally launched, clinics will see these AI-enabled features grow steadily more powerful over time. And because each clinic can choose how much or how little to automate, every practice determines how – and how much – Pilot assists their team.

“Veterinary teams already capture a tremendous amount of information—exam-room notes, phone calls, texts, forms—but too much of it stalls in the PIMS. Pilot connects the dots so every message becomes motion,” said Steven Carter, Otto’s Co-Founder and Chief Product Officer. “Pilot can propose the right next action, route a task to the right person, and even complete tasks in line with each clinic’s standards of care.”

What’s Coming to Make Your Day Easier:

• Vet Med Relevant Recommendations. When teams understand the full picture before each appointment, they diagnose faster, recommend more confidently, and deliver a more consistent client experience. Otto interprets exam-room audio, messages, and past history to automatically assemble the details that matter such as recent issues, care gaps, likely questions, and the underlying reason for the visit. This not only saves staff time but increases compliance, boosts follow-through on diagnostics and treatments, and strengthens client trust.
• Smart Next-Steps & Personal Digital Helper. From each interaction, Otto identifies actionable next steps and builds dynamic, personalized task lists for team members by day and priority. Examples: create the invoice in-room and alert the front desk to prep items/meds; auto-notify clients when normal results arrive and answer common questions, escalating to staff only if needed.
• Automated Follow-Up for Care-Plan Adherence. Otto keeps cases moving after the visit with refill and treatment reminders, staff prompts, and completion tracking. This improves compliance, outcomes, and recurring revenue—without extra administrative effort.
• Marketing & Outreach Intelligence. Otto delivers tailored messages rather than generic blasts — reaching pet parents when they’re most likely to engage. The system analyzes communication performance in real time, identifies clients due for care, recommends next-best campaigns, and automatically fills schedule openings. Otto can even enhance your Google advertising strategy to ensure your outreach drives measurable appointments and revenue.
• Clinic Performance Dashboards & Conversational Insights. Otto benchmarks performance against thousands of clinics and lets leaders ask straightforward questions like “Where are we losing appointments?” or “Who’s due (or past due) for their next visit or treatment?”—returning instant analysis and recommended actions.

“Practices are under pressure—fewer visits in some markets, rising costs, overwhelmed teams. Clinics don't want to duct-tape a bunch of disparate solutions together. They want an integrated, intelligent system that actually DOES something, not one that adds more noise, errors, and manual cleanup,” said Zeynep Young, CEO of Otto. “With Otto, clinics can maintain a high-touch client experience and improve care-plan adherence and operational efficiency. That’s how we help teams grow their business while focusing on the work they love best.”

Interested practices can sign up today to learn how AI can make their clinic more connected and proactive at www.otto.vet/otto-pilot-get-a-first-look/.

About Otto

Otto is a veterinary technology company focused on helping over 5,000 clinics grow and thrive while protecting team balance. Designed by people who know the realities of veterinary practice, Otto delivers automated client communications, digital forms, direct booking, payment tools, AI scribe and workflow solutions that integrate seamlessly with leading PIMS. Unlike many platforms, Otto is 100% veterinary-focused, comes with all capabilities available out-of-the-box, and supported by a team of vet professionals who have lived the day-to-day realities of the industry. From small animal clinics to specialty and ER hospitals, Otto helps veterinary teams fill their schedule, streamline operations, reduce burnout, and focus on high-quality care. Learn more at www.otto.vet.

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